Customer Relations Coordinator

The Beaufort Bonnet Company•Lexington, KY

12d•Hybrid

About The Position

The Customer Relations Coordinator acts as the customer facing voice of The Beaufort Bonnet Company. Interacts with customers to provide timely responses to inquiries regarding product and order. Supports the eCommerce inventory and returns processes. Provides analytical insights to leadership in order to drive eCommerce sales.

Requirements

Bachelor's in business, marketing, or related degree
Strong computer skills, Excel and Word
Enjoy helping others and being a team player
Have strong attention to detail
Able to multitask and keep everything organized
Are a strong communicator (oral and written)
Want to help grow a business!!!

Responsibilities

Receive and respond to customer service inquiries via phone and email
Update turnaround times on website
Monitor daily online sales and provide analytically driven solutions to ensure web meets daily goals (i.e. daily promotions, social media posting, etc.)
Be aware of inventory levels on the website and communicate ideas for moving inventory
Manage all returns/exchanges
Create incoming receipts for items to be put back in stock
Create promo codes
Assist with social media efforts and help execute promotions and special projects
Act as a liaison between TBBC and social media influencers
Manage web orders for specific custom items