Customer Relations Coordinator

Fischer Homes•Erlanger, KY

8d•Onsite

About The Position

As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role. You will thrive in this role if you: Enjoy working with customers and providing excellent customer service within company policy. Possess a process-oriented approach to troubleshooting. Possess excellent written and oral communication skills. Have exceptional organizational and time management skills. Proficiently enter data on a daily basis.

Requirements

Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
Must be able to lift and carry approximately 20-25lbs unassisted.
Must be able to sit for long periods of time with low periods of reaching and standing.

Nice To Haves

High School Diploma or equivalent
1 year of Customer Service experience
Experience working in the homebuilding industry

Responsibilities

Achieve a high level of customer satisfaction, both internal and external.
Answer incoming calls on the primary customer service line.
Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
Process Home Orientation walk-through lists, and creates backorder and weather permit services, as necessary.
Mail respective waterproofing files to the homeowner once the home has closed.
Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
Upload files and all applicable information to the Homeowners Website.
Responds to emails submitted through the website from customers, as needed.
Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.