Customer Relations Associate - Part-Time

Bass Pro Shops•Sayreville, NJ

5d•Onsite

About The Position

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. This role also involves securing firearms with trigger locks, checking in vendor representatives, and supporting a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience. The associate will handle customer returns, process refunds/exchanges, sort returns, sell hunting and fishing licenses, and administer incentive programs. They are expected to remain product knowledgeable, aware of advertised sales, and keep their work area clean and stocked. A key aspect of the role is providing a legendary customer experience by identifying customer needs, making product recommendations, and promoting company programs like CLUB Membership, VOC, and In-Store Pick-up. Other duties as assigned.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change to customers.
Ability to communicate in a friendly and professional manner to our customers and other associates.
Ability to establish and maintain effective working relationships with Management, coworkers and customers.
Ability to operate computerized Point of Sale register system.
Constantly stand and/or walk during shift.
Constantly communicate with others to exchange information.
Constantly repeat motions that may include the wrists, hands and/or fingers.
Occasionally ascend or descend ladders, stairs, ramps, etc.
Occasionally work in low or high temperatures.
Occasionally work in noisy environments.
Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Responsibilities

Greets all customers as they enter the store in a friendly and outgoing manner.
Handles customer's merchandise returns; complete refund / exchange paperwork.
Sorts returns by category and return to proper area.
Sells appropriate Hunting and Fishing Licenses.
Handles and administers all incentive and reward programs.
Secures all firearms brought into the store with trigger locks.
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
Remains product knowledgeable.
Remains aware of advertised sales.
Keeps work area clean, neat and well stocked with supplies.
Follows all Company Policies and Procedures.