Customer Relations and Public Information Manager
About The Position
Opus is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world cleaner and safer by providing highly effective solutions for Vehicle Inspection and Intelligent Vehicle Support through innovative technologies, customer focus, and operational excellence. Opus’s technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs and Information Databases and developing differentiated solutions for remote vehicle monitoring. The Customer Relations/ Public Information Manager will organize and oversee customer relations and ensure effective communication with stakeholders, media, and the public. Oversees all customer service activities in the program. Responsible for the program's public information matters, including call center operations and repair industry relations. Leads and manages the Repair Advice and Assistance programs. Ensures timely repair industry support, training, and technician/repair facility certification. Manages and coordinates complaint handling, tracking, and reporting requirements. Coordinates, as required, public information with the appropriate State agency. Oversees the administration and management of subcontractors engaged in advertising, public information, printing, graphics, and special services. Authors and designs press releases, brochures, reports, and signage to provide the public and news media with emissions-related and program information. Manages and maintains program website.
Requirements
- BS or BA degree or equivalent
- 5 years of experience in customer service, public information management
- Superior management skills in customer relationships, communications, and media practices
- Experience in mass communications and media practices
- Excellent interpersonal and communication skills (both written and oral).
Responsibilities
- Organize and oversee customer relations and ensure effective communication with stakeholders, media, and the public.
- Oversee all customer service activities in the program.
- Manage the program's public information matters, including call center operations and repair industry relations.
- Lead and manage the Repair Advice and Assistance programs.
- Ensure timely repair industry support, training, and technician/repair facility certification.
- Manage and coordinate complaint handling, tracking, and reporting requirements.
- Coordinate, as required, public information with the appropriate State agency.
- Oversee the administration and management of subcontractors engaged in advertising, public information, printing, graphics, and special services.
- Author and design press releases, brochures, reports, and signage to provide the public and news media with emissions-related and program information.
- Manage and maintain program website.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
