Customer Relations Advisor | Remote Position

Camden•Houston, TX

13d•$21 - $29•Remote

About The Position

Camden’s Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community‑related questions across phone, email, chat, and other digital platforms. They think creatively, communicate clearly, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on‑site teams to ensure issues are resolved accurately and efficiently. This role thrives in a fast‑paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high‑priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience. Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high‑performing, and fun work environment. This position also offers the opportunity to build a well‑compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.

Requirements

Work‑from‑home, remote environment
Experience in a customer‑related field required; experience in the multi‑family industry or a contact center environment preferred
Strong customer‑focused attitude with creative problem‑solving skills to navigate difficult situations and ensure high levels of customer satisfaction
Ability to multi‑task, take initiative, and work effectively in a fast‑paced environment
Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
Ability to multi‑task across various technology platforms while actively engaging with customers
Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work outside of normal scheduled hours
Ability to sit for extended periods of time
In the event of an internet or power outage, must be able to relocate to complete scheduled shifts
May occasionally be required to attend work‑related events, meetings, trainings, or other business‑related activities as directed by management; these activities may require travel to a local Camden corporate/district office, community, or designated event location
Must have reliable transportation
Must have a stable internet connection and be connected via ethernet cable at all times
Must adhere to Camden’s Professional Image guidelines and be readily available to appear on camera for all meetings
Responsible for obtaining a suitable desk and computer chair; all Camden‑provided equipment for the position must be utilized
Work schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior notice

Nice To Haves

Bachelor’s degree preferred
Bilingual (English/Spanish) a plus

Responsibilities

Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Showcase the value of community features as they relate to each customer’s needs
Assist current residents with maintenance requests, emergency dispatch, and other community‑related questions or issues
Accurately capture resident and prospect information for communication and record‑keeping
Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer‑focused attitude
Escalate issues through the appropriate channels when necessary
Use strong problem‑solving skills and sound judgment to handle unpredictable situations as they arise
Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
Take an active role in ensuring departmental goals and objectives are met or exceeded
Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
Assist with additional projects and activities as needed