Customer Reference Lab Director

Oracle

11h

About The Position

As the Customer Reference Lab Director, you will operate as the senior portfolio owner within Oracle’s Customer Reference Lab, a centralized team dedicated to delivering a responsive, single point of coordination for enterprise customer reference needs. This highly visible role involves leading the intake, prioritization, and orchestration of customer reference requests, ensuring operational rigor and strategic objective achievement. You will facilitate partnerships across development, corporate marketing, and regional teams, clarifying priorities, aligning timelines, and driving stakeholder satisfaction. Your ability to navigate ambiguity, manage a fast-moving pipeline, and cultivate executive-level relationships will be crucial for positioning Oracle’s customer advocates in key campaigns and industry events. Through proactive communication, streamlined processes, and disciplined governance, you will elevate the impact of customer reference programs, showcasing Oracle innovation through the voices of our most valued customers.

Requirements

Ability to navigate ambiguity
Ability to manage a fast-moving pipeline
Ability to cultivate executive-level relationships

Responsibilities

Lead the intake, prioritization, and orchestration of customer reference requests
Ensure every ask is owned with operational rigor and delivered to meet strategic objectives
Facilitate partnerships across development, corporate marketing, and regional teams
Clarify priorities, align timelines, and drive stakeholder satisfaction
Position Oracle’s customer advocates in key campaigns and industry events
Elevate the impact of customer reference programs through proactive communication, streamlined processes, and disciplined governance