Customer Quotation Specialist

Halma plc • Avire USA, VA

9d

About The Position

Help grow a safer, cleaner, healthier future for everyone, every day. Why join AVIRE? Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Service Representatives, Customer Quotation Specialists, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Customer Service Lead (Life Safety). Job Summary: As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com. Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization. This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow. Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience.

Requirements

• Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience.
• A minimum of 3 years of customer service or inside sales experience.
• Strong interpersonal and communication skills
• Demonstrate your passion for gaining new skills
• Proven ability to problem-solve
• Strong active listening and empathy skills
• Patience and composure under pressure
• Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
• Strong ability to build relationships with customers
• Ability to use Outlook and Microsoft based programs

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Process sales orders and transactions based on customer requests.
• Review order status to ensure accuracy and drive proactive customer outreach.
• Provide accurate quotes based on customer requirements in a timely manner.
• Responsible for order revisions and expedites of orders.
• Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com.
• Contract management of platform and cellular subscriptions.
• Ensure continual improvement of quoting process by providing recommendations for improvements in processes and systems.
• Communicate with other areas of the company with regards to customer questions and concerns.
• Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience.
• Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement.
• Performs other job duties as assigned.

Benefits

• Competitive base salary
• Participation in the company bonus plan
• Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
• Paid time off
• Professional Development training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree