Customer Quality Technician
About The Position
Reporting to the Site Quality Manager, this role supports new product launch and customer needs. It involves supporting new product launch from the planning phase through production using the Company's launch and APQP process. The role also includes supporting launch pilot, lineside, and trial runs as needed, and assisting with customer quality questions. Key responsibilities include preparing, reviewing, and submitting PPAP packages and documentation, performing root cause analysis, and initiating corrective actions using structured problem-solving methods and tools. The technician will gather, prepare, and submit responses to customers using 8Ds, corrective actions, etc., and coach operations teams on corrective action deep dives and verify their effectiveness. Participation in customer visits, audits, and launch meetings is also required.
Requirements
- Ability to read blueprints, transfer and interpret critical specifications to work instructions, check sheets and check production to quality standards.
- Good organizational & problem solving skills.
- Good written and verbal skills.
- People and team-oriented.
- Proficiency with Microsoft Office package including Excel and PowerPoint.
- Good math skills.
- Minimum of High School Diploma/ GED.
- Advanced education in a related field.
- 3 - 5 years of Quality technical experience in a manufacturing environment.
- Training in GD&T, Core Tools, Root Cause analysis and Problem solving techniques, as well as PPAP process.
Nice To Haves
- Experience in metal stamping and welding.
- Prior training in PC-DMIS software.
Responsibilities
- Support new product launch from planning phase through production using Company launch and APQP process.
- Support Launch Pilot, Lineside and Trial runs as needed.
- Assist with customer quality questions.
- Prepare, review and submit PPAP packages and documentation.
- Perform root cause analysis and initiate corrective actions using structured problem solving methods & tools.
- Gather, prepare and submit responses to customers utilizing 8Ds, corrective actions, etc.
- Coach operations teams on corrective action deep dives and verify effectiveness.
- Participate in customer visits, audits and launch meetings as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
