Customer & Quality Systems Manager

Eaton Corporation•Jackson, MI

2d•$113,000 - $165,000

About The Position

Strategic quality leader accountable for developing, optimizing, and governing quality systems and processes that serve internal and external stakeholders. Provides high level technical direction to Quality Engineers and Operations teams across the Jackson facility and other Eaton locations. Ensures seamless alignment with customer, industry, and internal requirements tied to contractual obligations. Leads cross site integration of Quality System processes, leveraging best practices to drive consistency, compliance, and operational excellence. Champions talent development by coaching, mentoring, and training quality engineering and hourly team members to strengthen organizational capability.

Requirements

Bachelor’s Degree from an accredited institution
7 years of quality experience
2+ years of experience with coaching and development of other
AS9100 Lead Auditor Certificate or ability to obtain in 6 months of hire.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of 50 miles of Jackson, MI will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Must be able to work in the United States without corporate sponsorship now and within the future
Ability to read and interpret Geometric Dimensioning & Tolerancing (GD&T) principles, and specifications.
Knowledge in Calibration (ISO 17025)
Core tools
Strong Root Cause Corrective Action tools.
Subject Matter Expert of AS9100, NADCAP and Six Sigma principles.
Familiarity with ERP systems and quality management software.
Proficiency in Microsoft Office
Excellent communication and teamwork abilities.

Nice To Haves

Graduate Degree
Six Sigma Greenbelt or Blackbelt Certification is preferred.
5+ years in Aerospace Manufacturing
ASQ CQE or CMQOE is preferred
EQMS Auditor Training and Certification
Experience with UAW contract and following proper protocol
FAA regulations pertaining to TSO/PMA, Repair Station (FAA Part 145)

Responsibilities

Execute overall strategy with minimal supervision.
Oversight for all first, second, and third-party audits.
Establish, implement, and maintain quality assurance procedures, policies, and standards that align with Aerospace Quality System requirements and Eaton’s internal objectives.
Establish targets for Eaton-Zero Defect Plan (EZDP).
Responsible for quality contract reviews and implementation.
Lead and provide technical counsel to cross-functional teams and/or Leadership.
Communicate directly with customers to clarify requirements, address quality concerns, and support issue resolution.
Lead second and third party audits.
Oversight of escape management activity (Point Brief, PIC, RCCA, etc.)
Global RCCA communication and lessons learned sharing.
Monitoring and directing Return Material Processing to assure healthy queues are maintained while also identifying potential improvement projects.
Repair Station (FAA Part 145)

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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