Customer Quality, Staff Engineer

Marvell Technology•Santa Clara, CA

8d•$99,240 - $148,600

About The Position

The Customer Quality Engineering team focuses on New Product Introduction (NPI), die and package qualification methods, and customer-specific quality requirements. We are seeking a Customer Quality Engineer to join our Quality team, responsible for IC or Optics products. This role requires a strong understanding of NPI, die and package qualification methods, and customer-specific quality requirements. As a Customer Quality Engineer (CQE), you will be the voice of the customer for quality and reliability, serving as the primary customer-facing contact to manage their quality needs and build strong customer relationships. You will be accountable for the product quality and reliability from the customer's perspective, developing and executing plans to achieve the highest supplier quality ranking. Your responsibilities include actively assessing customer needs and driving best-in-class standards within Marvell.

Requirements

Bachelor’s degree in Computer Science, Electrical Engineering or related fields and 3+ years of related professional experience. OR Master’s degree and/or PhD in Computer Science, Electrical Engineering or related fields with 2+ years of experience.
2+ years of Semiconductor / Optics industry experience
1+ years in a customer-facing technical engineering role in Quality
Working knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliability
Excellent English verbal, written communication and presentation skills
Proven ability to intuitively comprehend customer expectations and translate into action
The ability to work under tight timeframes, prioritize competing activities and deliver results
Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems
Demonstrated track record of delivering results with increasing responsibilities
Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
Ability and willingness to travel up to 10% as needed (domestic and international)

Nice To Haves

Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.
Technical knowledge of optics process, assembly processes, manufacturing and reliability qualification experience is alternatively preferred.
Experience in quality and reliability, particularly in semiconductor or optics industry, Failure Analysis and manufacturing/reliability-related issues is preferred

Responsibilities

Lead executive reviews in Santa Clara
Assess reliability risk and execute to Qualification plans and resolve quality issues
Lead cross-functional teams to achieve best in class quality position with customers
Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met
Host regular customer engagement activities and proactively share quality health assessment of customer products
Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement
Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team
Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)
Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress
Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
Ensure customer requirements are integrated into Marvell’s Quality Management System (QMS) and reflected in processes, procedures and standards