Customer Quality Specialist

IFF • Madison, WI

3d • Hybrid

About The Position

Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based in Madison, WI (hybrid). Be part of a collaborative, quality‑driven, and customer‑focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

• Bachelor’s degree in science or a related field
• Minimum of 4 years of experience in food ingredients, dietary supplements, pharmaceuticals, or quality/regulatory roles
• Strong knowledge of food safety systems, GMPs, HACCP, and quality management systems
• Hands‑on, service‑oriented mindset with strong organizational skills and attention to detail
• Ability to manage multiple priorities independently with minimal supervision
• Strong analytical, problem‑solving, and decision‑making skills
• Excellent written and verbal communication skills
• Comfortable working with IT platforms such as SAP, Salesforce, and SharePoint
• Ability to collaborate effectively with cross‑functional stakeholders globally

Nice To Haves

• Experience supporting customer audits, inspections, or regulatory interactions
• Background managing Kosher, Halal, export requirements, or product registrations
• Proven success driving continuous improvement in customer quality or food safety processes

Responsibilities

• Provide high‑quality customer support by serving as the primary quality representative for assigned customers
• Ensure compliance with applicable quality, food safety, and environmental regulations and standards (e.g., FSSC 22000, GFSI, cGMP, ICH Q7)
• Partner cross‑functionally to understand customer requirements, quality expectations, and IFF management plans
• Manage technical commercialization activities, including risk assessments and approvals for materials, packaging, and labeling
• Create, maintain, and deliver customer‑facing product documentation such as Product Descriptions, Certificates, and Statements
• Manage product quality and food safety complaints, including investigations, root cause analysis, corrective actions, and customer communication
• Serve as IFF’s representative in customer quality meetings, audits, and assurance activities, including site visits as required
• Manage product master data in SAP and support information flow for new products and product changes
• Measure KPIs, drive continuous improvement, and support additional quality workflows such as product returns and deviations

Benefits

• Training opportunities
• Learning and development programs from day one
• Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level