Customer Quality Representative
About The Position
Aviagen is seeking a Customer Quality Representative to support customers receiving day-old parent stock chicks. The position works closely with Quality, Sales & Technical, and Hatchery management teams and provides quality support to customers. It is based in the North Alabama / South Tennessee area and reports to Aviagen North America’s Customer Quality Manager. The representative attends customer placements in the assigned area, provides quality assurance support, communicates placement and chick-quality observations to Hatchery management and Technical managers, and writes detailed trip reports after each placement. The role requires travel of up to 70% within the assigned area (Alabama, Mississippi, and North Carolina), with occasional placements in other regions.
Requirements
- Bachelor of Science in Poultry Science or a related field and/or relevant experience.
- Knowledge of hatchery operations or the poultry industry.
- Strong computer skills, including Microsoft Excel (with Pivot Tables), PowerPoint, and Word.
- Self-motivated and disciplined, with the ability to work unsupervised.
- Flexible and adaptable work schedule.
- Effective communication, organizational, interpersonal, and social skills.
- Strong time-management and organizational skills, including the ability to prioritize objectives and plan tasks.
- Ability to resolve conflict effectively and professionally.
Responsibilities
- Attend customer placements within the assigned area of Alabama, Mississippi, and North Carolina.
- Provide quality assurance support at customer placements.
- Communicate placement and chick-quality observations to Hatchery management and Technical managers.
- Develop good working relationships with customers and Aviagen teams.
- Write detailed trip reports after each placement.
- Travel up to 70% within the assigned area and occasionally attend placements in other regions.
