Customer Quality Representative
Aviagen•Pikeville, TN
About The Position
Aviagen is seeking a Customer Quality Representative to support customer placements of day-old parent stock chicks. The position works closely with the Quality, Sales & Technical, and Hatchery Management teams while providing quality support to customers. It could be based in the North Carolina or Southeast Tennessee area and reports to Aviagen North America’s Customer Quality Manager. The role requires travel of up to 70% within the assigned area of Texas, Oklahoma, and Arkansas, with occasional placements in other regions.
Requirements
- Bachelor of Science in Poultry Science or a related field and/or relevant experience.
- Knowledge of hatchery operations or the poultry industry.
- Strong computer skills, including Microsoft Excel (with Pivot Tables), PowerPoint, and Word.
- Self-motivated and disciplined, with the ability to work unsupervised.
- Flexible and adaptable work schedule.
- Effective communication, organizational, interpersonal, and social skills.
- Strong time management and organization, including the ability to prioritize objectives and plan tasks.
- Ability to resolve conflict effectively and professionally.
Responsibilities
- Attend customer placements within the assigned area of Texas, Oklahoma, and Arkansas.
- Provide quality assurance support at customer placements.
- Communicate placement and chick quality observations to Hatchery Management and Technical Managers.
- Develop good working relationships with customers and Aviagen teams.
- Write detailed trip reports after each placement.
- Travel up to 70% within the assigned area and occasionally attend placements in other regions.
