Customer Quality Engineer - Quality Dept

Fuyao Glass America Inc•Moraine, OH

3h•Onsite

About The Position

This position is for a Customer Quality Engineer in the Quality Department, reporting to the Customer Quality Engineer Supervisor/Quality Manager. The role involves gathering information on customer complaints and concerns, organizing internal teams to handle these complaints, and ensuring timely responses to customers. The engineer will also manage customer performance scorecards to improve satisfaction and train teams on writing 8D reports.

Requirements

Languages spoken commonly in the workplace are English or both English and/or Mandarin.
Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to speak effectively and interact with other team members, engineers, leadership and customers.
1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience.
Bachelor degrees or above.
Major in STEM fields.
Proficient in using Microsoft Office software Word, Excel, Power Point.
Proficient in IATF Core (Five) Tools and quality statistics knowledge.
Proficient in using 8D method to solve problems and writing 8D report.
Familiar with manufacturing principle and technological process of automotive glass.
Familiar with the company's quality policy, objectives and commitments.
Have a good knowledge of IATF16949 quality management system.
Familiar with various standards and inspection/test methods for automotive glass.
Familiar with work flow and responsibilities of all departments in the company.
Have a knowledge of work flow for quality planning and customer service.
Good communication skills.
Ability to recognize urgency and complete tasks according to customer's requirements.
Training in manufacturing process of automotive glass.
Trained in IATF 16949 quality system (including five tools).
Training in quality tools.
Training in how to use customer portal.
Training in work flow process.

Nice To Haves

Experience in Quality, Manufacturing or Production functions in the automotive production manufacture industry.
Having the training on quality tools and lean Six Sigma.

Responsibilities

Interact with customers and company liaison at customer's site. Gather the information to tell whether the product meets customer's requirements.
Transfer the voice of the customer into the internal quality standard. Categorize the customer complaints into specific quality defects.
Issue quality alert to the related internal departments and provide placard for developing the clean point. Coordinate sort and containment activity in house. Organize meeting and activities for developing countermeasures for the quality defect and root cause analysis and improvement.
Follow up the countermeasures and improvement activities. Verify the effectiveness of the activities. Close the quality complaint when the effectiveness are verified.
Create reports and analyze the data for customer complaints, such as weekly report, monthly report and special report according to customer's requirements.
Record customer complaints and third-party sorting activities.
Customer and transit warehouse return and handling process.
Effectively communicate with the customers. Timely gather the feedbacks from the customer to improve customer's satisfaction. Provide any needed assistance required by customer / technical support teams to identify and resolve issues with respective product.
Train and guide teams to write 8D report.
Other duties as assigned.