Customer Quality Engineer

IDEX Corporation•Rutherford, NJ

15h•$109,800 - $164,600•Onsite

About The Position

The Customer Quality Engineer (CQE) manages all customer-facing quality activities, ensuring timely resolution of issues and maintaining customer satisfaction. This role serves as the primary liaison between customers and internal teams, leading investigations of complaints and field failures, driving root cause corrective actions, and ensuring effective containment and long-term solutions. The CQE collaborates cross-functionally to prevent recurrence of issues, improve product performance, and maintain compliance with ISO 9001 quality standards.

Requirements

Proficiency in Microsoft Office Suite or related software
Strong knowledge of quality management principles, methodologies, and tools
Understanding of testing best practices and defect management processes
Working knowledge of ISO 9001 quality management systems
Strong interpersonal skills and ability to work effectively in a team environment
High attention to detail and accuracy
Strong analytical thinking, decision-making, and problem-solving skills
Excellent written and verbal communication skills
Ability to define problems, collect and analyze data, and draw valid conclusions
Strong customer focus with effective influencing and stakeholder management skills
Bachelor’s degree in engineering or a related discipline required
5–8 years of relevant experience in quality or manufacturing environments

Nice To Haves

Experience with root cause analysis, GD&T, measurement systems, SPC, and lean manufacturing preferred
Experience managing customer quality issues, including warranty and field failures
Prior experience with people or technician-level oversight preferred
ISO 9001 / AS9100 / IATF 16949 / ISO 13485 auditor certification preferred

Responsibilities

Facilitate ISO 9001 certification audits
Manage the corrective action process to ensure timely and effective resolution
Support the disposition of customer warranty returns
Partner with Engineering to assess product and process risks and implement appropriate control plans
Participate in the review of customer product and process change requests
Issue quality alerts in response to customer complaints and process deviations
Own and manage the end-to-end warranty process for all customers
Serve as the primary point of contact for customer quality-related matters
Lead the investigation and resolution of customer quality concerns (e.g., defects, escapes, warranty claims)
Ensure timely responses aligned with customer expectations and service level agreements (SLAs)
Facilitate ISO 9001 certification audits
Perform internal process and quality system audits and maintain the internal audit plan
Own and maintain quality processes, procedures, work instructions, and records
Oversee Quality Technicians in warranty teardown and related activities
Act as the voice of the customer internally and ensure alignment across cross-functional teams
Participate in daily GEMBA walks and maintain the Quality GEMBA board
Provide monthly reports on quality performance, improvement projects, and problem-solving activities
Identify opportunities to enhance the Quality Management System and drive continuous improvement
Develop and present data during Quality Management Reviews