Customer Quality Engineer

HL Mando America Corp • Hogansville, GA

2d • Onsite

About The Position

This position is based fully on-site in Savannah, GA - with a direct report to Hogansville, GA. The Customer Quality Engineer will be responsible for monitoring OEM parts quality, conducting initial investigations of issued parts, and serving as the communication link between OEM and Mando. This role supports problem-solving by verifying corrective actions and tracking quality KPIs. The engineer will manage customer portal requirements, maintain a strong understanding of customer engineering specifications, and utilize CANape for DTC analysis. Responsibilities include following up on 4M and EO changes, managing customer portal documentation, leading investigation reports, generating weekly reports for management, and coordinating customer meetings. The role also involves driving global customer investigation meetings, leading inspections using gauges and calipers, analyzing inspection data, taking ownership of quality issues, leading containment and rework activities, driving rapid decision-making, and serving as the primary quality owner between OEM customers and HL Mando. Proactive communication of risks, issue status, and countermeasures is essential, as is leading quality meetings, escalations, and cross-functional alignment. The engineer will lead structured root cause analysis and corrective action activities, validate actions for effectiveness, hold stakeholders accountable, and actively track, analyze, and improve quality KPIs. Continuous improvement opportunities will be identified and driven, ensuring full compliance with OEM and internal quality requirements.

Requirements

• Engineering bachelor degree or relevant hands-on experience in automotive/manufacturing (Min.3 years)
• Good communication to report issues to engineers
• Ability to find root cause and support containment, sorting, rework, and basic problem-solving
• Candidates must be located in the Savannah, GA area and directly assigned to the HMGMA site.
• Ability to clear understanding GD&T on drawing, prompt response to customer.
• Deeply knowledge of DTC systems validations: CANape / Squadriga
• Ability to make real-time technical decisions to protect customer production
• Willingness to be present on the production floor and respond immediately to issues
• Must be at least 18 years of age due to federal labor law requirements.
• Must be legally authorized to work in the United States.

Responsibilities

• Monitoring of OEM parts quality - daily check of customer in-line issues
• Initial investigation of issued parts
• Communicate - be the link between OEM and HL Mando, attend meetings, report problems in real time
• Support problem-solving - verify corrective actions, track quality KPIs
• Manage and respond to customer portal requirements, including daily monitoring and timely replies to MQIRs in accordance with customer expectations.
• Maintain a strong understanding of ES (Customer Engineering Specifications) to support accurate decision-making and guide future issue direction, including interim action evaluations.
• Utilize CANape for DTC analysis and diagnostics with a clear understanding of troubleshooting processes.
• Follow up on 4M and EO changes, including full management of customer portal documentation submissions such as VATTZ and ISIR — from creation and submission through approval and closure. Track PTR samples to ensure proper handling from initial stage through vehicle assembly conditions.
• Lead and follow up on investigation reports (8D/5 Panel Reports or similar), ensuring prompt containment and corrective actions from issue initiation to closure. Maintain strong knowledge of NCR creation, tracking, and closure in collaboration with the G1 plant.
• Generate weekly reports for upper management, including OEM quality trend analysis, quality cost tracking, and investigation status updates.
• Manage and coordinate all customer meetings on a daily, weekly, and monthly basis.
• Drive global customer investigation meetings across the US, Mexico, and Korea to support deep-dive root cause analysis and corrective action activities.
• Lead incoming, in-process, measuring parts by using gauges and vernier calipers with inspection sheet
• Analyze inspection data and trends to identify risks and drive preventative actions
• Take immediate ownership of quality issues to protect customer production lines
• Lead containment, sorting, and rework activities across suppliers, warehouses, and customer sites
• Drive rapid decision-making to eliminate line-stop risks
• Serve as primary quality owner between OEM customers and HL Mando
• Proactively communicate risks, issue status, and countermeasures in real time
• Lead quality meetings, escalations, and cross-functional alignment
• Lead structured root cause analysis and corrective action activities
• Validate corrective and preventative actions for effectiveness and sustainability
• Hold internal and external stakeholders accountable for closure
• Actively track, analyze, and improve quality KPIs (FTT, PPM, line impact)
• Identify continuous improvement opportunities and drive implementation
• Ensure full compliance with OEM and internal quality requirements

Benefits

• health, dental & vision insurance
• life insurance
• other supplemental benefits
• 401(k) plan
• paid time off
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level