Customer Quality Engineer

Nidec Motor Corporation•St. Charles, IL

About The Position

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Objective Works with interdepartmental Engineers / technical colleagues in a team environment to manage key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer manages strategic customers’ accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations. Job Description Essential Responsibilities

Requirements

3+ years’ experience
Bachelor's Degree
High attention to Detail and Accuracy
Analytical thinking and working knowledge of problem solving techniques (i.e. paretos, cause and effect, histograms).
Written and verbal communication with customers (internal & external)
Quality engineering / Manufacturing engineering experience in automated high volume production environment within automotive industry.
Familiarity with implementation / use of various charts, corrective action programs, simple DOE, and other SPC tools.
Expertise with ISO 14001 / IATF 16949
Strong PC skills (Microsoft Office, Word and Excel and Access).

Nice To Haves

Technical thinking and core tool knowledge as well as knowledge of plating, plastic molding, metal stamping and/or welding is a plus.
Limited knowledge of soldering, electronic components and PCB assembly is a plus.

Responsibilities

Develop strategy to manage specific customer accounts
Lead customer quality issue resolution
Interacts with customer to satisfy their requirements
Understand customer specific requirements
Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements.
Actively engage site production team to drive manufacturing improvements
Support new business opportunities and new product development programs
Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost
Support change management programs customers, and at plant level.
Fulfill / Submit all new parts submission (PPAP) requirements
Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering.
Set quality goals and improvement plans
Document and utilize lessons learned
Review / Improve Control plans
Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer.
Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training.