Customer Quality Engineer
About The Position
The Customer Quality Engineer is responsible for managing product quality from the perspective of customers, customer service, and technical support. Focus on product performance throughout the entire production life cycle including resolving field concerns, providing technical support, and supporting product returns. This individual will also manage Return Material Authorization (RMA), field data integrity, responding to data trends, replacement inventory, and warranty evaluation. This individual will directly with customer service, technical support, and sales support to review customer reports, Quality escalations, and warranty claims.
Requirements
- Associate’s Degree with 5+ years’ relevant experience OR Bachelor’s Degree with 3+ years’ relevant experience
Nice To Haves
- Exceptional organizational skills with high attention to detail and professionalism
- Strong written and verbal communication abilities
- Strong interpersonal skills with the ability to work across technical and business teams
- Experience monitoring production performance throughout the product life cycle, postproduction launch.
- Experience working in an engineering or technical organization
- Strong problem-solving mindset and proactive approach
Responsibilities
- Support Quality escalations from customer service and technical support, providing technical expertise and driving resolutions to field escapes.
- Evaluate and approve or reject warranty evaluation requests based on data and thorough investigation.
- Perform warranty evaluation when deemed necessary, including expedited resolutions.
- Monitor replacement part inventory levels and respond to fluctuations in demand and availability.
- Own the RMA Watch List to drive material for warranty evaluation and issue resolution.
- Ensure the integrity of the data received through customer returns.
- Communicate semi-yearly MTTF results to sales and global support.
- Participate in activities to reduce cost of poor quality.
- Assess the top factors that increase the warranty costs.
Benefits
- medical
- dental
- vision coverage
- life and disability insurance
- retirement plan
- paid time off (vacation, sick, company holidays)
- 401(k) with employer match
- EAP assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
