Customer Quality Engineer
About The Position
The Customer Quality Engineer at Hyper Solutions supports the investigation and resolution of customer-reported quality issues related to Hyper’s electrical infrastructure products deployed in data center environments. This role focuses on identifying root causes, implementing corrective actions, and supporting continuous improvement efforts to improve product reliability and field performance. This position plays an important role in protecting customer relationships and ensuring the reliability of critical infrastructure equipment, including PDUs, RPPs, switchgear, and related electrical systems. The Customer Quality Engineer works cross-functionally with engineering, service, and operations teams to resolve issues quickly and prevent recurrence.
Requirements
- Bachelor’s degree in Engineering, Quality, or related technical field.
- Experience investigating and resolving product or field quality issues.
- Strong problem-solving and root cause analysis capabilities.
- Ability to collaborate cross-functionally with engineering, service, and operations teams.
- Strong written and verbal communication skills for internal and customer interactions.
Nice To Haves
- Experience working with data center customers or critical infrastructure environments.
- Familiarity with electrical infrastructure equipment such as PDUs, RPPs, or switchgear.
- Experience using structured quality tools such as 8D, 5 Whys, Fishbone diagrams, FMEA, Pareto analysis, SPC, or PDCA.
Responsibilities
- Track and manage customer complaints related to data center infrastructure equipment.
- Perform root cause analysis investigations and support implementation of corrective actions.
- Partner with engineering and service teams to diagnose and resolve product and field quality issues.
- Ensure timely resolution of customer complaints and adherence to service agreements.
- Support quality investigations and improvement initiatives related to product reliability.
- Analyze complaint trends and identify opportunities for quality improvements.
- Support development of quality dashboards, reports, and trend analysis.
- Evaluate the financial impact of quality issues and support improvement initiatives.
- Participate in customer site visits when required to support investigations or improvement efforts.
- Assist in continuous improvement initiatives related to field quality and customer satisfaction.
- Reviewing incoming customer quality issues and coordinating investigations.
- Performing root cause analysis using structured quality tools.
- Tracking corrective actions and ensuring resolution timelines are met.
- Collaborating with engineering and service teams to address field issues.
- Monitoring quality trends and supporting reporting for leadership.
Benefits
- Hyper offers competitive benefits including medical, dental, vision, and 401(k), along with opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
