Customer Quality Engineer

Qorvo•Richardson, TX

About The Position

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet. In this role you will own customer quality for power management products within the High-Performance Analog division. You will dig into return and field-failure data, drive root-cause and corrective actions, and keep customers informed along the way. You’ll work closely with customers plus sales, engineering, reliability, and manufacturing to run 8D investigations, support audits and reporting, and deliver qualifications on schedule.

Requirements

Bachelors Degree in Electrical Engineering or other related engineering field
2+ years experience (or an equivalent amount of an advanced education and experience) in Quality or Manufacturing
Demonstrated ability to explain complex technical issues to internal and/or external customers.
Excellent interpersonal skills
Exposure to Six Sigma and Lean Principals

Nice To Haves

Masters Degree in Electrical Engineering or other related engineering field
Experience in using data mining software such as JMP and SPOTFIRE
Project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects
Understanding how semiconductors work, tested and fail
A broad exposure to wafer fab, assembly and test processes
Experience with FA methods and analysis routines

Responsibilities

Track customer quality metrics, analyze returns, and maintain customer documentation.
Prepare customer reports, respond to SCARs, complete FAIs and source inspections.
Be the voice of the customer for product quality.
Work with customers, sales, engineering, design, and reliability to resolve quality issues.
Investigate field failures/RMAs; analyze trends; drive corrective actions.
Run customer satisfaction assessments.
Plan customer meetings and coordinate audits (internal/external/customer).
Own customer surveys/questionnaires; coordinate inputs; respond on time.
Maintain QMS compliance, including PCN and EOL processes.
Lead cross-functional 8D investigations through corrective-action verification.
Coordinate cross-site teams to execute qualifications on schedule.
Build qualification plans based on technology and product complexity.
Analyze parametric/test data in Spotfire, JMP, and similar tools.
Maintain quality documentation (manuals, procedures, work instructions, records).
Improve QA processes, tools, and procedures.