Customer Quality Engineer II

Dover Corporation•Roseville, MN

1d•Onsite

About The Position

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We’re a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us! Your Role Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Quality Engineer II, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

Requirements

Bachelor’s degree in engineering or equivalent technical field.
Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
Understanding of up-to-date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016
Experience working with data and statistical analysis software such as Minitab.
Passion for improvement and drive for change to meet customer needs.
Experience with automation assembly processes.
Good communication skills.
Experience with problem solving tools.
Experience with Microsoft Office products.
This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.

Responsibilities

Coordinate responses to product quality customer complaints: Own assigned customer complaint cases.
Issue initial report to customer with investigation plan and seeking any needed additional information.
Prioritize customer complaint cases and trends.
Verify product defect claim being made by the customer.
Determine appropriate action for customer complaint processing based upon claim verification.
Partner with other functional groups to implement corrective actions as needed.
Maintain all records and documentation of complaint investigations.
Write preliminary and final reports to be sent to the customer.
Partner with sales/marketing teams to resolve customer inquiries.
Work with customers and CPC cross-functional teams to ensure system-wide response to customer needs.
Ensure customer quality complaint process functions effectively and meets KPI goals.
Functional supervision of technicians for processing of customer complaints.
Partner with Supplier Quality Engineering team to resolve supplier-related issues.
Support of external audits, including customer and ISO certification audits.
Develop and improve inspection plans/methods for new or existing processes.
Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
Keep current in the field with internal and external education and training.
Adhere to all safety regulations.
Demonstrate support of CPC core values.
Perform other job duties as assigned to meet business needs.

Benefits

Mentorship, hands-on training, and career development opportunities
Tuition Assistance
Scholarship programs for children of eligible employees
A Co-Op and intern program in partnership with several universities
Recognition programs
Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time
Paid Parental Leave
Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being
Comprehensive Medical, Dental, Vision coverage starting day one
Health Savings Account (HSA) contributions
Company-paid Long-Term & Short-Term Disability and Life Insurance
Onsite gym & wellness programs
401k plan with automatic employer contributions
Profit-sharing
Referral bonuses
401(k) savings plan with employer contributions
Medical, dental and vision insurance
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off, including 10 paid holidays per calendar year
Paid time off beginning at 120 hours annually
Tuition assistance
Business travel services
Employee discounts
Employee assistance program that includes company paid counseling sessions and legal services