Customer Quality Engineer II
About The Position
Gentex is seeking a Customer Quality Engineer II to serve as the point of contact for customers regarding quality-related matters, ensuring products meet customer expectations. This role is based onsite at the Global Headquarters in Zeeland, MI. The Customer Quality Engineer will utilize technical expertise to collaborate with problem resolution teams, provide customer perspectives, and communicate effectively when quality issues arise. They will also communicate customer expectations to internal Gentex teams (lab/production/design) and provide insights into assigned customers back to the organization. Additionally, this role supports risk management during product development through risk identification methods and Gentex’s Milestone process, prepares and submits required quality documentation for new product launches and changes, and assists in developing and maintaining FMEAs and control documentation. A high level of awareness and knowledge of Gentex technologies, including product standards/specifications and operational technologies/capabilities, is expected. Other duties as assigned.
Requirements
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.
- 3+ years of relevant experience in a manufacturing, engineering, or quality environment.
- High ability to interact and influence customers using accurate overviews supported by detail.
- Ability to travel domestically and internationally, as necessary.
- Ability to accurately assess facts/situations in directing decision making process.
- Ability to understand and communicate engineering concepts, requirements, and processes.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Experience working closely with operations teams.
- Knowledge of applicable industry standards.
- Practical insight into organizational processes.
- Strong service mindset towards operations and assigned teams.
Responsibilities
- Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
- Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
- Provide pulse of assigned customer(s) back to the organization.
- Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process.
- Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes.
- Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
- Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
- Other duties as assigned.
Benefits
- Profit-sharing bonuses four times a year
- 5% 401K match
- World-class benefits
- Employee stock purchase program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
