Customer Quality Engineer II

Gentex Corporation • Zeeland, MI

14h • Onsite

About The Position

To be the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations. This position will work onsite at the Global Headquarters in Zeeland, MI.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.
• 3+ years of relevant experience in a manufacturing, engineering, or quality environment.
• High ability to interact and influence customers using accurate overviews supported by detail.
• Ability to travel domestically and internationally, as necessary.
• Ability to accurately assess facts/situations in directing decision making process.
• Ability to understand and communicate engineering concepts, requirements, and processes.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Experience working closely with operations teams.
• Knowledge of applicable industry standards.
• Practical insight into organizational processes.
• Strong service mindset towards operations and assigned teams.

Responsibilities

• Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
• Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
• Provide pulse of assigned customer(s) back to the organization.
• Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process.
• Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes.
• Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
• Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
• Other duties as assigned.

Benefits

• Gentex is an equal opportunity employer
• Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities.
• Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
• At Gentex, we use E-verify to confirm you're authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level