Customer Quality Engineer II or III

Woodward, Inc. • Rockford, IL

3d • $75,000 - $142,000 • Onsite

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments. At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future. Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.

Requirements

• Bachelor’s degree in Engineering or Technology related field
• 3-5 years in Aerospace Quality or regulated manufacturing, technology related field (for Level II)
• 6-8+ years in Aerospace Quality or regulated manufacturing, technology related field (for Level III)
• Previous experience in customer-facing role, leading RCCAs with cross-functional teams
• NPI project execution
• Strong background in Aerospace APQP aligned with AS9145
• Familiar with leading DFMEA, PFMEA, Control Plan, MSA, capability analysis, and PPAP
• Expertise in implementing and maintaining quality assurance processes and standards to ensure product excellence.
• Proficient in identifying and analyzing the underlying causes of quality issues using industry standard methodologies.
• Skilled in evaluating and enhancing manufacturing or business processes to optimize quality outcomes and efficiency.
• Ability to create, manage, and maintain accurate technical documentation and quality reports.
• Experienced in analyzing quality data and metrics to inform decision making and drive continuous improvement.
• Knowledgeable in relevant industry regulations and standards, ensuring all processes meet compliance requirements.
• Capable of clearly explaining complex quality related information to team members and stakeholders in straightforward situations.
• Adept at resolving quality related problems using technical judgment, experience, and established precedents.
• Effective in working within team guidelines and policies, positively impacting both personal and team quality outputs.
• Expertise in developing and implementing quality assurance methodologies and standards.
• Ability to analyze and resolve intricate quality related issues independently.
• Skilled in managing and leading small to medium sized quality engineering projects from initiation to completion.
• Proficient in analyzing quality data, metrics, and performance indicators to drive improvements.
• Acts as a knowledgeable resource for less experienced colleagues and leads project initiatives with manageable risks.
• Capable of explaining difficult or sensitive quality information clearly and building consensus among stakeholders.
• Identifies potential quality risks and implements strategies to mitigate them within project parameters.
• Applies best practices and integrates quality engineering processes with other business areas to enhance overall performance.
• In depth understanding of relevant industry standards and regulations to ensure products meet required specifications.
• Utilizes data analytics to inform and guide quality engineering decisions and strategies.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Nice To Haves

• Provides informal guidance and support to new team members, fostering a collaborative and knowledgeable work environment.
• Mentoring: Provides informal guidance and support to new team members, fostering a collaborative and knowledgeable work environment.

Responsibilities

• Implements and monitors quality assurance processes and procedures to ensure product standards are consistently met.
• Identifies and resolves quality related issues by analyzing data and applying technical expertise and judgment.
• Provides informal guidance and support to new team members to enhance their understanding of quality protocols and practices.
• Collaborates with engineering, production, and other departments to improve product quality and process efficiency.
• Documents and communicates quality metrics, findings, and improvement recommendations to relevant stakeholders.
• Develop and implement comprehensive quality assurance plans to ensure compliance with industry standards and regulatory requirements.
• Identify, analyze, and resolve complex quality issues by leveraging advanced problem-solving techniques and multi-source information.
• Lead small scale quality improvement projects, coordinating resources and managing timelines to achieve project objectives.
• Integrate industry best practices into quality processes, ensuring continuous improvement and competitive differentiation.
• Serve as a resource for less experienced colleagues, providing guidance and fostering a collaborative work environment.

Benefits

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including: Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level