Customer Project Manager

Schneider Electric•Philadelphia, PA

3d•Remote

About The Position

Join us as a Customer Project Manager, where you'll lead customer projects from concept to completion. You'll manage teams, budgets, and timelines while ensuring quality delivery and building lasting customer relationships across diverse technology environments.

Requirements

Prioritization — intermediate level; balancing competing demands across multiple projects and stakeholders
Analytical thinking — developing level; assessing project data to inform decisions and identify improvement areas
Communication — developing level; keeping teams and customers aligned throughout the project lifecycle
Customer orientation — developing level; ensuring project delivery meets customer expectations and builds trust
Decision making — developing level; making timely calls on methods, tactics, and processes under general guidance
Digital literacy — developing level; leveraging tools and platforms to track progress and report outcomes
Project management — developing level; coordinating schedules, resources, and deliverables across project phases
Operational efficiency — developing level; streamlining execution to reduce costs while maintaining quality
4-year engineering degree in ME/EE/IE.
Industry experience a plus.
The ideal candidate will possess excellent communication and interpersonal skills, the ability to multi task, work in a fast paced environment and have time management skills.
In addition, a good working knowledge of computer operating systems, specifically Windows. Standard business application software experience to include MS Office, MS Excel and MS Access.

Nice To Haves

CAPM certification a plus.

Responsibilities

Partners with Field Sales or higher level project management roles to review and validate the project’s purchase order and bill of material, including both technical and commercial elements, becomes lead contact for customer for balance of project order.
Validates a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with the internal manufacturing facilities and third party vendors.
Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information.
Monitor the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, schedule reporting and issue resolution.
Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.
Compares/differentiates/propose alternate products with additional customer value.
Solves problems with customer interaction that results in positive feedback and improved relationship.
Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.