Customer Project Manager
About The Position
Serve as the primary point of contact for assigned customers, building and maintaining strong relationships. Manage all customer communications regarding project status, timelines, and deliverables. Ensure clear understanding of invoices, pricing, and scope of work with customers. Address customer concerns promptly and professionally to maintain satisfaction and trust. Prepare and manage accurate quotes for new projects, additional work, and change orders. Validate pricing and scope with input from technical and financial teams. Ensure quotes are aligned with company pricing structures and customer expectations. Provide timely and transparent updates to customers regarding cost impacts of changes. Monitor and track progress of projects from induction to completion, ensuring adherence to timelines. Communicate proactively with customers regarding any delays, changes, or scheduling adjustments. Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability. Support on-time delivery metrics by escalating issues and resolving obstacles early. Follow established company standards for communication, documentation, and quoting practices. Review work orders for accuracy before invoicing to avoid discrepancies. Provide feedback to leadership on process improvements and operational efficiencies. Participate in strategic initiatives aimed at enhancing customer experience and organizational design. Communicate timelines and deliverable expectations with external vendors and internal departments. Ensure alignment between maintenance, quality, scheduling, and purchasing teams. Coordinate with finance to ensure accurate invoicing and timely collections.
Requirements
- Bachelor’s degree in Business, Aviation Management, or related field preferred; equivalent experience accepted.
- 3+ years in aviation customer service, project coordination, or maintenance support role.
- Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred.
- Exceptional communication and interpersonal skills with a strong customer focus.
- High attention to detail and accuracy in documentation and invoicing.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite and familiarity with aviation maintenance tracking software (e.g., Corridor, CAMP, or similar).
- Ability to work independently while influencing cross-functional teams.
- Strong problem-solving skills and proactive approach to resolving issues.
- Commitment to maintaining confidentiality and professional integrity.
Nice To Haves
- Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred.
Responsibilities
- Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
- Manage all customer communications regarding project status, timelines, and deliverables.
- Ensure clear understanding of invoices, pricing, and scope of work with customers.
- Address customer concerns promptly and professionally to maintain satisfaction and trust.
- Prepare and manage accurate quotes for new projects, additional work, and change orders.
- Validate pricing and scope with input from technical and financial teams.
- Ensure quotes are aligned with company pricing structures and customer expectations.
- Provide timely and transparent updates to customers regarding cost impacts of changes.
- Monitor and track progress of projects from induction to completion, ensuring adherence to timelines.
- Communicate proactively with customers regarding any delays, changes, or scheduling adjustments.
- Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability.
- Support on-time delivery metrics by escalating issues and resolving obstacles early.
- Follow established company standards for communication, documentation, and quoting practices.
- Review work orders for accuracy before invoicing to avoid discrepancies.
- Provide feedback to leadership on process improvements and operational efficiencies.
- Participate in strategic initiatives aimed at enhancing customer experience and organizational design.
- Communicate timelines and deliverable expectations with external vendors and internal departments.
- Ensure alignment between maintenance, quality, scheduling, and purchasing teams.
- Coordinate with finance to ensure accurate invoicing and timely collections.
Benefits
- Highly subsidized family benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
