Customer Project Manager

Aumovio•Auburn Hills, MI

5d•Onsite

About The Position

We are seeking a Customer Project Manager to join our team in Auburn Hills, United States. In this role, you will serve as the primary point of contact for our customers while managing complex projects from initiation through successful completion. You will coordinate cross-functional teams, ensure customer satisfaction, and deliver projects on time and within budget. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a commitment to exceeding customer expectations.

Requirements

Bachelor degree
7+ years of experience in project management, customer account management, or related roles
Proven ability to manage multiple projects simultaneously while maintaining attention to detail
Strong interpersonal and communication skills with the ability to interact effectively with customers and internal teams
Excellent time management and organizational skills with demonstrated ability to prioritize competing demands
Experience with budget management and cost tracking
Strong problem-solving skills and ability to make sound decisions under pressure
Experience with risk management and mitigation strategies
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

Nice To Haves

Bachelor degree in an Engineering discipline
Knowledge of ADAS product functionality.
Background in a manufacturing, technology, or professional services environment
Familiarity with Agile or Waterfall project management methodologies
Experience with customer relationship management (CRM) systems
Proficiency in project management tools and software (such as planisware, Jira, or similar platforms)

Responsibilities

Manage end-to-end project delivery for assigned customer accounts, ensuring alignment with project scope, timeline, and budget requirements
Serve as the primary liaison between customers and internal teams, maintaining clear and consistent communication throughout the project lifecycle
Develop comprehensive project plans, including timelines, resource allocation, and risk mitigation strategies
Monitor project progress, track key performance indicators, and provide regular status updates to stakeholders and customers
Identify potential risks and issues early, implementing proactive solutions to minimize project delays or cost overruns
Coordinate with cross-functional teams including engineering, operations, and quality assurance to ensure seamless project execution
Manage customer expectations and address concerns promptly, fostering long-term relationships and repeat business
Maintain detailed project documentation and ensure compliance with company standards and customer requirements
Conduct project reviews and lessons-learned sessions to continuously improve processes and customer satisfaction
Customize project approaches based on individual customer needs while maintaining operational efficiency