Customer Project Execution Manager

Emerson•Houston, TX

5d•Onsite

About The Position

Emerson has an exciting opportunity for a customer-focused project execution professional. Based in Houston, Texas, the Customer Engagement Manager will serve as the primary local interface between customers, Emerson’s North America organization, and global delivery teams for assigned Measurement Solutions projects. The role involves building trusted customer relationships, translating customer priorities into clear execution actions, and ensuring commitments are delivered safely, predictably, and in accordance with contractual, quality, schedule, and commercial requirements.

Requirements

Bachelor’s degree in Engineering, Business, Project Management, or a related technical discipline.
Minimum of eight (8) years of relevant experience in customer engagement, project or program execution, account management, engineered solutions, or industrial automation.
Demonstrated experience leading customer-facing meetings, coordinating cross-functional teams, managing escalations, and driving actions through influence without direct authority.
Working knowledge of project schedules, risk management, scope and change control, contracts, cost forecasting, billing milestones, quality processes, and site execution.
Excellent written and verbal communication, negotiation, executive presentation, problem-solving, and stakeholder-management skills.
Ability to travel to customer and project sites as business needs require.

Nice To Haves

PMP, PgMP, or equivalent project-management certification.
Experience with Measurement Solutions, analytical systems, flow measurement, engineered packages, lifecycle services, or large capital projects.
Experience working across global delivery organizations and coordinating execution between remote project teams and local customers or sites.
Commercial acumen, including exposure to change orders, claims, contract interpretation, margin protection, and service growth.
Familiarity with customer relationship management, project controls, ERP, and reporting or analytics tools.

Responsibilities

Serve as the primary local point of contact for assigned customers and projects, establishing trusted relationships and maintaining clear alignment on priorities, milestones, decisions, risks, and commitments.
Lead customer kickoffs, progress reviews, technical and commercial alignment meetings, executive updates, and escalation discussions; document decisions, owners, due dates, and follow-through.
Act as the bridge between the customer, sales, North America operations, global project managers, engineering, supply chain, quality, manufacturing, field service, finance, and legal teams.
Translate customer requirements and business outcomes into clear internal actions, execution priorities, resource needs, and measurable commitments.
Maintain end-to-end visibility of schedule, budget, quality, risk, billing milestones, documentation, and customer actions; proactively identify gaps and drive timely corrective actions.
Coordinate North America-based activities such as site readiness, inspections, Factory Acceptance Testing, shipment release, installation, commissioning, Site Acceptance Testing, and project closeout.
Drive disciplined scope and contract management by identifying deviations, documenting customer requests, supporting change orders and notices, and preventing unauthorized out-of-scope work.
Support project financial performance through cost awareness, forecast and billing coordination, resource utilization, claims support, and recovery of eligible customer-facing and site-support costs.
Own the local escalation pathway: confirm the facts, mobilize the right functions, establish a recovery plan, communicate specific commitments, and verify closure with the customer.
Ensure customer communications are timely, professional, fact-based, and action-oriented, with clear ownership and specific commitment dates.
Capture customer feedback and lessons learned, champion continuous improvement, and help standardize effective engagement and execution practices across the organization.
Partner with sales and service teams to identify follow-on opportunities, including long-term service agreements, upgrades, spare parts, training, digital solutions, and other lifecycle services.
Travel to customer, supplier, fabrication, and project sites as required to support critical reviews, testing, issue resolution, and execution milestones.