Customer Project Manager - Patient Monitoring (Field: Cincinnati, OH)

Philips•Cincinnati, OH

1d•Onsite

About The Position

Lead high‑impact healthcare technology solution implementations as a Customer Project Manager for our Hospital Patient Monitoring (HPM) business, driving end‑to‑end delivery of complex solutions while partnering with clinical and technical teams to optimize care delivery, exceed customer expectations, and shape the future of connected healthcare. Your role: Lead end‑to‑end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity. Ensure adherence to the statement of work while driving a high‑quality customer experience. Coordinate and lead cross‑functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance. Motivate teams to deliver against timelines, quality standards, and project objectives. Develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure (WBS), communication coordination, risk management, change management, stakeholder analysis, and resource management plans. Continuously monitor progress and provide clear and timely status updates. Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain project momentum and prevent delays. Drive issue resolution and decision‑making to keep projects on track. Communicate effectively with all stakeholders and third‑party vendors through structured updates and governance rhythms, while managing key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.

Requirements

5+ years of experience in direct project management, IT integration/implementation, or related skills in effectively managing customer relationships in a healthcare service delivery environment.
Active Project Management Professional (PMP) certification through the Project Management Institute (PMI) (or required to obtain within 18 months from beginning of employment).
Bachelor’s degree in project management, information technology, computer science, clinical, or other related field of study or equivalent combination of education and above listed experience.
Strong, influential leader who effectively engages and aligns diverse project resources and stakeholders.
Exceptional interpersonal, organizational, and communication (written and verbal) skills.
Must be able to travel for business (Approximately 75% travel across the specified geography).
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
Must be able to work flexible hours (based on business needs).
Must be able to wear all required personal protective equipment.
Reside in or within commuting distance to Cincinnati, OH.

Nice To Haves

Experience with hospital patient monitoring equipment and solutions preferred.

Responsibilities

Lead end‑to‑end delivery of HPM implementations, including IT solutions, capital equipment installation, and systems integration, across projects of varying scope and complexity.
Ensure adherence to the statement of work while driving a high‑quality customer experience.
Coordinate and lead cross‑functional internal and external clinical, technical, and sales teams in partnership with hospital stakeholders to ensure aligned execution and strong team performance.
Motivate teams to deliver against timelines, quality standards, and project objectives.
Develop and execute comprehensive project plans using the Philips Project Management Methodology, including work breakdown structure (WBS), communication coordination, risk management, change management, stakeholder analysis, and resource management plans.
Continuously monitor progress and provide clear and timely status updates.
Ensure site readiness and proactively manage timelines, risks, and dependencies to maintain project momentum and prevent delays.
Drive issue resolution and decision‑making to keep projects on track.
Communicate effectively with all stakeholders and third‑party vendors through structured updates and governance rhythms, while managing key business metrics such as inventory planning, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction.