Customer Project and Program Manager
About The Position
We are looking for a Customer Project and Program Manager to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Requirements
- First Level University degree.
- 7 years experience in project management or in like roles/businesses.
- Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.
- Speaks with authority to most layers of depth related to project management methods.
- Makes use of and contributes to HP s PM Professions community.
Responsibilities
- Manages customer project delivery.
- Revenue as detailed in Impact section.
- Very large/ complex/ single or multiple region.
- High complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds SOAR approved budgets.
- Provides reliable financial forecasts to GSB management.
- Manages business development.
- Identifies and develops new opportunities with client.
- Supports early qualification and opportunity assessment for large and complex opportunities.
- Manages client relationships.
- Frequently represents the organization to external customers/clients.
- Mentors and encourages skill development of project team members.
- Provides detail performance review input and development recommendations for team members.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
