Customer Program Specialist

Incora • Stuart, FL

19h

About The Position

Incora is seeking an exceptional customer service professional to join their team as a Customer Program Specialist. This role is responsible for building and maintaining strong customer relationships, particularly with intermediate to complex accounts, by consistently providing high-quality service and support. The specialist will maintain an advanced working knowledge of customer operations, sales policies, internal processes, and contract administration. They will leverage internal partnerships to investigate, resolve, and reconcile customer issues. Key account administration tasks include bin maintenance, managing backorders, processing RMAs, prioritizing orders, and releasing orders. The goal is to ensure customer expectations are met and exceeded through effective communication and problem-solving.

Requirements

• High School Diploma or GED
• 3–5 years of combined Sales and Customer Service experience
• Must be a "U.S. Person" as defined by ITAR (U.S. Citizens, Lawful permanent residents, Individuals admitted as refugees or granted asylum).

Nice To Haves

• Experience in the aerospace industry is preferred
• Bachelor’s degree in Business, Accounting/Finance, Marketing, Supply Chain, or a related field
• An equivalent combination of education and relevant experience will also be considered

Responsibilities

• Maintain an advanced working knowledge of customer operations, sales policies, internal processes, and contract administration.
• Leverage internal partnerships to investigate, resolve, and reconcile customer issues.
• Perform key account administration tasks including bin maintenance, managing backorders, processing RMAs, prioritizing orders, releasing orders, and more.
• Ensure customer expectations are met and exceeded through effective communication and problem-solving.

Benefits

• Eligibility for Incora’s incentive programs
• 8 paid holidays plus 2 floating holidays (for full-time employees)
• FlexTime policy and 80 hours of exempt sick time (for full-time exempt employees)
• Family-friendly benefits, including 2 weeks of paid parental leave
• Employee discount portal through Perkspot
• Employer-paid group life insurance (1x salary), STD, and LTD
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees