Customer Program Manager, Louisiana

Mojo AI

11d•$100,000 - $130,000•Onsite

About The Position

Mojo AI is the standard for modern safety management in high-risk industries, including construction and oil & gas. Through Safety Mojo—our enterprise-grade, AI-powered platform—we empower frontline safety professionals to mitigate risk and prevent incidents in real time. We recently closed a Series B and are on an exciting trajectory. Join us! We are seeking a driven, organized Customer Program Success Manager (CPSM) to own the full customer journey across our enterprise accounts — from initial deployment through scaled, sustained adoption. This is not a traditional account management role. You will serve as the primary program owner and trusted advisor, managing multi-stakeholder engagements as structured programs of work. You'll embed Safety Mojo into the core operations of your customers' organizations, drive measurable safety outcomes, and contribute to expansion opportunities within your book of business. You won't just manage accounts — you'll build programs that save lives. If you want to operate at the highest level of enterprise customer success and do work that genuinely matters, this is the role for you.

Requirements

5–7 years in Customer Success, Program Management, or a related customer-facing role — SaaS or industrial/safety verticals preferred
Experience managing multi-stakeholder customer engagements with structured program or project management approaches
Strong communication skills — comfortable presenting to operational leaders and adapting your style across different audiences
Organized and process-oriented with a working knowledge of program management fundamentals (meeting cadences, action tracking, status reporting)
Early track record of driving customer outcomes and supporting account growth
Ability to work independently and stay organized across multiple accounts in a fast-moving environment
Willingness to travel up to 50% of the time with weekly onsite requirements with major enterprise clients.

Responsibilities

Own the program end-to end — design and run governance cadences (steering committees, exec reviews, working sessions), maintain master program plans, and manage RAID logs across all active workstreams
Lead deployment and adoption — drive implementations and build structured adoption programs that move customers from go-live to deeply embedded, organization-wide usage
Manage stakeholder relationships — navigate multi-level customer organizations from frontline safety managers to operational leadership, serving as the primary point of contact and escalation for your accounts
Coordinate across internal teams — align Engineering, Product, and Support to ensure the right resources are engaged at the right time; nothing falls through the cracks
Report with clarity — deliver executive-ready dashboards, status reports, and business reviews that surface ROI, risks, and next steps for both customers and internal leadership
Drive expansion — identify and develop growth opportunities within your accounts, partnering with Sales on renewals, upsells, and executive relationship development