Customer Program Manager (Smart Factory Solutions Sales)

LG Electronics • USA, MI

1d • $80,000 - $115,000 • Onsite

About The Position

LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels.

Requirements

• Bachelor's degree in Engineering, Business, Supply Chain, or related field
• Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches
• Mid: 4+ years in the same fields
• Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance
• Experience coordinating engineering teams, suppliers, and customer IT or security onboarding
• Schedule and milestone discipline with clear written status reporting
• Confident customer facing communication, including delivering difficult schedule and scope news
• Strong organization across multiple workstreams and stakeholders
• Frequent domestic travel to customer sites

Nice To Haves

• Familiarity with automotive launch processes such as APQP (preferred)
• Experience working with overseas engineering teams across time zones (preferred)
• PMP or equivalent certification (preferred)

Responsibilities

• Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs
• Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings
• Identify, track, and escalate program risks and issues with clear ownership and dates
• Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule
• Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams
• Coordinate shipping, site readiness, and installation timing with Engineering and logistics
• Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation
• Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved
• Transition completed programs to service and support with complete documentation and lessons learned
• Manage multiple concurrent programs across sites and lead customer executive program reviews (Senior level additionally)
• Set program management standards, templates, and reporting for the team (Senior level additionally)

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level