Customer Program Manager

Incora•Taylor, MI

18h•Onsite

About The Position

Incora is seeking an exceptional Customer Program Manager to join their team. As a leading supply chain solutions business in the aerospace industry, Incora prioritizes its people and customers. The Customer Program Manager will be responsible for developing, implementing, and executing strategic program objectives to ensure error-free, on-time delivery of high-quality products and optimal program profitability. This role involves cultivating and sustaining valuable customer and supplier relationships, providing effective leadership in administration, infrastructure, and the development of efficiencies, process improvements, and personnel to support a JIT Forward Stocking Location(s) (FSL). Key responsibilities include ensuring streamlined operations, facility organization, and competent personnel to support internal and external partnerships, fostering trust and engagement through clear communication of accountabilities.

Requirements

Bachelor’s or management training, as required degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management.
Demonstrated ability to provide excellent customer service/and real-time problem solving strategies.
Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.
Strong process management and process improvement skills and/or experience with JIT Contract programs.
Aerospace industry product knowledge is required.
In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point.
Access is a plus.
Must be a "U.S. Person" as defined by ITAR (U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum).

Nice To Haves

Access to Microsoft Access is a plus.

Responsibilities

Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated.
Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).
Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed.
Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.
Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives.
Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures.
Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently.
Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements.
Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements.
Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated.
Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Incora recordkeeping policies, including, but not limited to training records, transaction reports and customer communications.
Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Incora policies and procedure.
Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies.
Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments.
Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility.
Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements.
Attend all company-sponsored meetings.