Customer Program Manager
About The Position
Customer Program Manager Mid-States Bolt & Screw, a trusted industrial distributor, is seeking a Customer Program Manager to support our growing business. This position is based at our corporate headquarters in Burton, Michigan and offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely. Position Summary The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.
Requirements
- Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
- 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
- Experience managing strategic accounts and cross-functional projects
- Proficient in Excel and Power BI
- ERP experience with Epicor Prophet 21 (P21)
Nice To Haves
- VMI/Kanban or customer replenishment program experience
- Bilingual English/Spanish
- Automotive industry background
- APICS/ASCM or PMP certification
Responsibilities
- Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
- Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
- Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
- Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
- Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
- Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
- Identify supply chain risks early and coordinate contingency and recovery plans across departments.
Benefits
- 401(k) with Traditional and Roth options
- Medical, Dental, Vision, and Life Insurance
- Short- and Long-Term Disability
- Paid Time Off and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
