Customer Program Management Specialist

Boeing•Seattle, WA

3d•Onsite

About The Position

Boeing Training Solutions is dedicated to the development of capable and resilient commercial aviation professionals. Our training products are trusted worldwide and backed by Boeing’s experience, knowledge, and research to increase learning efficacy and enhance aviation safety. With seven global training campuses Boeing Flight Training provides airlines with a comprehensive course offering, regulatory approval, and the flexibility to train their aviation professionals to a higher standard and equip them with the tools they need to safely and proficiently operate Boeing aircraft. The Boeing Company is seeking a Customer Program Management Specialist (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered.

Requirements

3+ years of experience in cross-functional leadership, collaborative problem solving, critical thinking, building lasting relationships & proficiency in written and verbal communication
3 + years experience in a role requiring strategic planning (project/program management)
3 + years experience working with Microsoft Office (Excel, Word, PowerPoint)
3+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and partners
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience working on dynamic, fast-paced projects and customer requests
Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations

Responsibilities

Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience.
Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources.
Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements.
Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc.) to ensure training readiness and manage changes.
Execute on capacity planning process and forecast customer demand.
Initiate and/or participate in process improvements.
Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
Report on status of customer training programs to leadership.