Customer Program Management Consultant

Celestica International LP•Glendale, AZ

13d•$123,000 - $170,000•Remote

About The Position

Celestica is seeking an execution-focused Customer Program Management Consultant to support JDM contract programs. The role serves as an operational bridge between Celestica’s engineering, manufacturing, and supply chain teams and external enterprise clients. The consultant oversees the contract lifecycle, establishes program governance, manages approval workflows, and advocates for customer satisfaction while applying cross-functional solutions to complex project challenges. The position manages large and complex customer account programs to achieve planned revenue and profits. It supports account planning, strategy development, sales, proposal and Statement of Work development, pricing and bid preparation, contract negotiations, and long-term agreements. The consultant coordinates customer and internal account teams, tracks program status and commitments, addresses out-of-plan conditions, and helps ensure timely product deliveries and project milestones. The role also oversees complex projects involving MRP volumes, new product development support, and manufacturing readiness reviews; prepares performance reporting for operations and customer reviews; and coordinates compliance, audit readiness, remediation, approvals, and evidence collection. This is a remote position with travel as necessary. Duties are performed in a normal office environment or on a manufacturing floor, and may involve significant travel between customer and Celestica locations. The salary range is $123,000–$170,000. A comprehensive benefits package is offered in addition to the salary range.

Requirements

Ten or more years of relevant experience.
Bachelor’s degree in a related field, or an equivalent combination of education and experience.
In-depth knowledge and advanced expertise in manufacturing processes, schedules and scheduling requirements, and supply chain management.
In-depth knowledge of infrastructure planning, including pricing, contracts, and contract negotiations.
Excellent presentation, database management, and computer skills.
Ability to manage multiple detailed projects successfully under tight time deadlines.
Ability to communicate effectively with a wide variety of internal and external customers.
Ability to independently lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Nice To Haves

Project Management Professional (PMP) certification is highly preferred.

Responsibilities

Manage programs for large and complex customer accounts to achieve planned revenue and profits.
Support account planning, strategy development, and sales by working with sales, business development, finance, and customers to understand needs and develop proposals.
Lead cross-functional meetings with teams responsible for day-to-day customer account operations to support timely product deliveries and project milestones.
Manage complex projects, including MRP volumes, new product development support, and manufacturing readiness reviews.
Establish integrated project plans and host program tracking meetings to provide ongoing communication and status transparency to internal teams and customers.
Use database management and analytical skills to prepare performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.
Participate in contract negotiations and help develop long-term agreements covering processes, charges, and service delivery.
Work cross-functionally to author proposals and Statements of Work that align with customer needs.
Ensure programs meet regulatory and internal compliance standards; coordinate remediation plans, approvals, and evidence collection as required.
Develop plans and schedules for internal alignment on contract negotiations and customer deadlines, and create action plans to correct out-of-plan conditions.
Participate in pricing and bid preparation and contract development and management; coordinate with cost engineering, finance, and SCM staff to analyze costs and price variances when necessary.
Communicate frequently with customers to support satisfaction with the company and its products.
Solicit customer performance feedback and communicate it to internal teams and departments.