Customer Product Owner

Chevron • Houston, TX

8d

About The Position

The Customer Product Owner will serve as a Business Functional Architect responsible for shaping, defining, and governing end-to-end customer engagement and commercial capabilities across Chevron’s Fuels and Specialty businesses. This role bridges business, technology, and delivery teams and drives evolution of customer platforms including Dynamics 365 Sales and Service Center Operations. This role will operate across multiple Sales and Service product lines to connect business priorities, customer and user needs, future-state process design, and delivery execution. The role is expected to see across end-to-end customer, sales, and service workflows, identify common capability patterns, reconcile business-specific needs, and help shape scalable solutions that deliver measurable outcomes across the groups we support.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• Experience leading digital product management, business transformation, or customer-facing technology initiatives.
• Experience translating business requirements into functional designs, user stories, and delivery-ready backlogs.
• Experience partnering with business, technology, and implementation teams to deliver enterprise-scale solutions.
• Strong understanding of customer, sales, service, and commercial business processes.
• Ability to align business needs, customer outcomes, and technology capabilities.
• Strong stakeholder management, communication, and influencing skills.

Nice To Haves

• MBA or advanced degree in Business, Technology, or a related discipline.
• Product Management, Agile, Business Analysis, or Change Management certification.
• Experience with CRM and customer engagement platforms such as Microsoft Dynamics 365 or Salesforce.
• Experience leading large-scale digital transformation programs.
• Experience defining future-state capabilities, operating models, functional specifications, and customer experiences.
• Strong systems thinking with the ability to connect end-to-end business processes across multiple functions, products, and stakeholders.
• Experience applying design thinking, journey mapping, and process optimization techniques.
• Ability to shape future-state digital solutions and experiences that enable business strategy and customer outcomes.

Responsibilities

• Define and own the product vision and roadmap for customer and commercial capabilities across Sales and Service product lines.
• Manage and prioritize backlog items based on business value, customer/user outcomes, strategic alignment, and delivery readiness.
• Act as a functional architect by translating business processes, pain points, and future-state needs into scalable digital solutions.
• Connect business requirements, future-state process design, functional specifications, and user stories into a clear build-ready backlog.
• Partner with Sales Enablement, Service Center stakeholders, IT, Enterprise Architecture, and delivery partners to maintain traceability from business need to design to delivery outcome.
• Align solutions to Dynamics 365 Sales, Service, and related customer engagement capabilities.
• Develop a deep understanding of Chevron Fuels and Specialty Sales commercial models, Service Center Operations, and customer engagement workflows.
• Identify common capability patterns across business groups while recognizing where business-specific needs require tailored solutions.
• Ensure delivery of measurable business outcomes, adoption readiness, and continuous improvement.

Benefits

• Relocation may be considered within Chevron parameters.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior