Customer Portal Specialist

REXEL•Missouri City, TX

10h•Onsite

About The Position

The Customer Portal Specialist is responsible for managing customer portal billing across several key accounts which includes assisting branches with set up of customers in Bill Trust, keying of invoices into the customer portals, assisting with dispute resolution, and working closely with the credit team to provide invoice status updates by going into each portal to research payment information.

Requirements

1+ years of billing/data entry experience preferred
Data entry, billing, dispute resolution, and/or customer service experience a plus
High School or GED - Required
Intermediate Excel Skills
Detailed/Organized
Must be able to listen and follow directions quickly and efficiently
Professional written and verbal communication skills
Ability to work efficiently both independently and as part of a team, while showing a solid work ethic in a fast-paced, demanding environment
Possess excellent research and follow-up skills

Nice To Haves

4 Year / Bachelor's Degree - Preferred
Experience with a wide array of e-billing portals preferred

Responsibilities

Ensure Invoices are submitted timely per customer guidelines
Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary
Escalate issues and approvals as needed
Review all web-based customer’s open Accounts Receivable per credit and branch’s request
Special projects and other duties as assigned (POD request, focused account reviews, etc.)
Work with branches on aging dispute resolution
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within