Customer Planning & Service Director
About The Position
Provide strategic oversight, organizational leadership, and accountability for service, inventory, scheduling and other critical business initiatives. Deliver YOY service improvements that balance customer request dates, plant scheduling optimization, and improved material age and turnover. Create and lead a unified culture (Customer Service, Supply Chain, Plant Planning) via a shared vision & strategies that deliver positive end-to-end experiences for plants and customers. Develop the cadences to ensure seamless communication and alignment across all teams. Lead direct teams and through influence with dotted line partnerships back to operations and operations planning.
Requirements
- Ability to positively influence & communicate effectively
- Results orientation that delivers on key business objectives
- Strong leadership within a dynamic team
- Critical thinking that enables innovative solutions/continuous improvement
- Growth mindset that embraces challenges & continuous learning
- Effective knowledge of products, systems, & manufacturing processes
Responsibilities
- Provide strategic oversight, organizational leadership, and accountability for service, inventory, scheduling and other critical business initiatives
- Deliver YOY service improvements that balance customer request dates, plant scheduling optimization, and improved material age and turnover
- Create and lead a unified culture (Customer Service, Supply Chain, Plant Planning) via a shared vision & strategies that deliver positive end-to-end experiences for plants and customers
- Develop the cadences to ensure seamless communication and alignment across all teams
- Lead direct teams and through influence with dotted line partnerships back to operations and operations planning
- Optimize order management; create a team that delivers increased ease of doing business
- Partner with Commercial segment leadership in strategic planning
- Build organizational capability through recruitment, development, and retention of top talent
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
