Customer Pay Support Rep

Lincare • Orlando, FL

1d

About The Position

The Customer Pay Collector ensures that incoming calls are answered quickly, outgoing calls are at a maximum, utilizing the dialer. They will also ensure that customer pay balances are collected and all goals met.

Requirements

• Work with mathematical concepts such as probability and statistical inference
• Apply fundamental concepts such as fractions, percentages, ratios, and proportions to practical situations
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Associate's degree (AA) or equivalent from two-year College or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience

Responsibilities

• Represents the company through professional conversation by means of inbound and outbound calls
• Collects and processes payments, payment plans, and recurring payments
• Ability to work effectively both individually and as a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree