Customer & Partner Advisory Boards Lead

Cisco•San Jose, CA

About The Position

The Customer & Partner Advisory Boards Lead works within Cisco’s Customer Experience (CX) Marketing team, which differentiates Cisco CX by positioning it as a personalized, proactive, and predictive experience. The role designs and curates advisory board programs, coordinates high-value feedback loops, and turns customer and partner insights into actionable intelligence that shapes product roadmaps, validates positioning and messaging, and informs investment decisions. It leads strategic programs that help maintain the momentum of Cisco IQ and strengthen understanding of customer needs across CX Product Management.

Requirements

Bachelor’s degree and 12 years of related experience, or a master’s degree and 8 years of related experience.
Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization.
Demonstrated experience building and implementing customer and/or partner advisory programs.
Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.

Nice To Haves

Excellent cross-functional collaboration skills and ability to serve as a trusted advisor to executive leadership.
Strong communication skills and proven ability to drive measurable impact through customer-led initiatives.
Strategic thinking, prioritization of customer points of view, and use of data and AI to synthesize insights.
Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity.

Responsibilities

Define, develop, and manage a global CX Customer Advisory Board program.
Manage and nurture a community of customers as trusted advisors.
Define and champion a CX Partner Advisory Board across geographies.
Engage with and nurture practitioner programs such as Cisco Communities and Ask Cisco IQ.
Drive engagement from CX Product Management and Marketing in practitioner communities.
Orchestrate high-value feedback loops that transform customer insights into actionable, data-driven intelligence.
Strengthen understanding of customer needs across CX Product Management.
Synthesize customer and partner feedback to guide executive decisions and planning.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Potential grants of Cisco restricted stock units, subject to continued employment and vesting conditions.
Paid holidays and a floating holiday for non-exempt employees.
Paid birthday time off, year-end holiday shutdown, and paid personal wellness days.
Paid vacation or flexible vacation time off, depending on employee classification and eligibility.
Sick time off, with limited carryforward of unused sick time.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses for eligible non-sales employees, subject to Cisco policies.
Sales incentive compensation for employees on sales plans, subject to the applicable Cisco plan.