Customer Outreach Specialist Intermediate
About The Position
The role of the Customer Outreach Specialist is to provide financial assistance information to customers and to conduct the intake process at community events and payment centers throughout South Jersey Gas service territory. The Outreach Department will provide information of the following programs LIHEAP (Low Income Home Energy Assistance Program), USF (Universal Service Fund), NJ Shares, PAGE and LIFELINE. They will work alongside various department such as Energy Efficiency and 811 to better bring information to our customers. There are various means of outreach to share information with our customer base including grass roots outreach, partnerships, marketing communications, social media outreach and individualized customer level outreach. This role is a brand ambassador for the company and is a valuable resource to the communities we serve.
Requirements
- Bachelor’s degree with 2 years of relevant experience, or; Master’s degree with 0 years of relevant experience. Equivalent work experience may be considered in lieu of degree.
- Basic knowledge of Energy Assistance Programs (USF/HEA)
Nice To Haves
- Bilingual preferred
- Knowledge/Experience of CRM application portals
Responsibilities
- Attending Outreach Events to assist and input customer Energy Assistance USF/HEA applications
- Regular/recurring visits to Customer Service Walk-In Centers to assist and input customer Energy Assistance USF/HEA applications
- Collaboration with both Outreach Specialists and in house Energy Assistance departments on targeted outreach initiatives
- Manage and respond to internal and external requests
- Perform other tasks as assigned to support day-to-day activities
- Track monitor metrics pertaining to programs and intake rates
- Participate in team meetings, presenting data, stats and/or issues.
- Required to travel to events in service territory.
Benefits
- Flexible vacation, Paid Time Off, and Sick Leave package
- Comprehensive Health, Dental, and Vision Insurance
- Short-term and Long-term Disability Insurance
- 401(k), with generous company match
- Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
