Customer Outreach Specialist Associate

South Jersey Industries • Union, NJ

6d • Hybrid

About The Position

The role of the Customer Outreach Specialist is to provide financial assistance information to customers and to conduct the intake process at community events and payment centers throughout South Jersey Gas service territory. The Outreach Department will provide information of the following programs LIHEAP (Low Income Home Energy Assistance Program), USF (Universal Service Fund), NJ Shares, PAGE and LIFELINE. They will work alongside various department such as Energy Efficiency and 811 to better bring information to our customers. There are various means of outreach to share information with our customer base including grass roots outreach, partnerships, marketing communications, social media outreach and individualized customer level outreach. This role is a brand ambassador for the company and is a valuable resource to the communities we serve.

Requirements

• Bachelor’s degree with 0 years of relevant experience, Equivalent work experience may be considered in lieu of degree.
• Basic knowledge of Energy Assistance Programs (USF/HEA)

Nice To Haves

• Bilingual Knowledge/Experience of CRM application portal

Responsibilities

• Input and process customer USFHEA applications in CRM and complete any necessary follow up with the customer.
• Document/update customer accounts in our CCB system (Customer Care & Billing)
• Collaboration with Outreach team and in-house Energy Assistance departments on targeted outreach initiatives
• Manage and respond to internal and external requests
• Perform other tasks as assigned to support day-to-day activities
• Required to travel to events or customer service centers in our service territory, as needed.

Benefits

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level