Customer Outreach Specialist I

Power TakeOff

5d•$42,000 - $42,000•Remote

About The Position

Join Power TakeOff's innovative Virtual Commissioning® (VCx®) Program as a Customer Outreach Specialist. Through high-volume email and phone calls, identify customer interest and schedule qualified virtual meetings between the customer and a Power TakeOff Energy Advisor, who will further assist the customers to implement energy savings opportunities.

Requirements

1+ year of experience in outbound sales development, business development, customer outreach, call center sales or a customer-facing role requiring proactive phone outreach is preferred
Interest in energy efficiency, sustainability, utilities, or helping businesses improve operational performance is strongly preferred
Motivation to engage with prospective customers via cold calls and emails
Ability to ask thoughtful questions, address customer concerns, and clearly communicate the value of scheduling a meeting
Ability to use and learn customer relationship management (CRM) systems (e.g. Salesforce, Outreach.io) and other software tools to effectively organize and manage a customer engagement pipeline and support tracking and reporting
Comfort leveraging AI to support workflows
Strong verbal and written communication skills
Ability to work in a remote team environment, offering support and willingness to receive and provide feedback to achieve shared goals
Ability to develop and maintain positive relationships with customers and colleagues
Consistently positive and professional communications, even under pressure
Effective sales skills and motivation to achieve goals
Self-motivated with a strong work ethic
Excellent organization, record-keeping and time management skills

Nice To Haves

Bilingual abilities are a plus

Responsibilities

Conducts high-volume cold phone and email outreach to build a qualified sales pipeline
Participates in contact findings and re-prospecting to maintain a robust pipeline
Builds rapport quickly with prospective customers while effectively handling objections and earning commitment to a meeting
Maintains a positive attitude and persistence despite frequent rejection and challenging conversations
Learns how to effectively leverage systems like Outreach.io and Salesforce to keep customer information organized
Develops consistency in follow-ups and keeps thorough notes on status
Demonstrates a strong attention to detail when following team processes
Uses AI and other tools to improve productivity while maintaining accurate, personalized customer communication
Participates in in-depth training on outreach competencies and energy efficiency basics
Follows established playbooks and seeks help for issues outside of their experience
Completes accurate documentation and follows program processes consistently
Demonstrates reliable and consistent organization and time management practices
Partner with internal teams to support one another’s success and customer satisfaction
Participates in team discussions and helps build a positive team environment
Demonstrates reliability and accountability for their work, proactively asking for help
Participates actively in team meetings and discussions
Adapts to change professionally and effectively
Accepts and responds to feedback to support ongoing development and success