Customer Order Processor

Outdoor Cap Company, Inc • Bentonville, AR

3d • Onsite

About The Position

The Customer Order Processor provides exceptional customer service and operational support by effectively interacting and communicating with internal teams and external customers. The COP will manage the flow of work and administrative tasks within the network to expedite / manage customer orders and escalate delays when needed to maximize efficiency.

Requirements

• Strong time management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
• Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
• Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
• Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems.

Nice To Haves

• Prior experience with Exenta, QuickTurn, Magento, PDS, PowerApps and Salesforce is a plus.

Responsibilities

• Manages daily customer support for domestic and imports, including order entry, tracking statuses of orders, changes & returns, reviewing open orders, and onboarding new customers.
• Coordinates with other departments such as Sales, Purchasing, BI, Warehouse operations and other departments as needed to mitigate delays and facilitate prompt customer responses.
• Demonstrates ability to communicate effectively and professionally, both written and oral with external customers and internal teammates.
• Manages all work queues including phone, emails, production & EDI as required by network.
• Review, update and process program sheets as needed.
• Submit project forms to warehouse when necessary.
• Effectively & proactively provides solutions to customers when issues arise.
• Demonstrates proficiency in Outdoor Cap systems, basic computer knowledge, typing ability and MS Office tools, utilizing multiple programs fluently to do daily assigned work.
• Acts with strong ethical integrity in all situations, upholding the company’s Mission, Vision, and Value Statements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED