Customer Order Management – Onsite (Urgent Need)

Millenniumsoft • Vernon Hills, IL

11d • Onsite

About The Position

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Demonstrates working knowledge of business practices and procedures. Demonstrates working knowledge of product/service features used in customers' businesses. Interprets and applies systems knowledge and tools to manage customer requests with supervision. Resolves routine problems/issues. Coordinates problem resolution with alternate sources. Offers customers alternatives based on available tools and information. Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills. Applies knowledge / skills to complete a variety of day-to-day activities within own area. Works with moderate supervision / guidance; accountable for individual results and impact on team. Able to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems). Good communication and organizational skills.

Requirements

• High School Diploma
• Working knowledge of business practices and procedures.
• Working knowledge of product/service features used in customers' businesses.
• Ability to work within multiple software systems, including Excel, SAP and PowerBI (reporting systems).
• Good communication and organizational skills.
• US Citizens or GC Holders or GC EAD or OPT or EAD or CPT

Responsibilities

• Expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
• Interpreting and applying systems knowledge and tools to manage customer requests with supervision.
• Resolving routine problems/issues.
• Coordinating problem resolution with alternate sources.
• Offering customers alternatives based on available tools and information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED