Customer Contract Admin Analyst I - Onsite (Urgent Need)

Millenniumsoft•San Diego, CA

11d•Hybrid

About The Position

This position oversees the management and analysis of Dispensing assets, quotes, and contracts before and after deal signature. Tasks include ensuring correct billing and deal handling, tracking non-standard customer order credit analysis and release. The role also manages administrative tasks to verify Equipment Confirmations essential for revenue recognition, accounting, and SOX compliance, and coordinates the Dispensing Return Material Authorization (RMA) process. This role requires maintaining current knowledge of Dispensing business strategy and contracting practices, policies, and procedures, including sales cycle installation, implementation procedures, and billing/revenue management systems. A general understanding of revenue recognition guidelines and accounting principles is necessary. The analyst will support the field team in contract-related items and asset-level analysis, advise on complex system and deal strategy, and protect client interests by managing risks and policies, escalating as needed. Proactive management and prioritization of work within the queue are essential for daily operations, ensuring all cases and credits are completed by end-of-month deadlines. The position involves tracking and reporting on pending workload cases and credit worklists, participating in departmental goal-setting, and engaging in peer training and review activities.

Requirements

BA/BS required (in lieu of a Bachelor’s Degree, minimum seven years’ business experience)
Minimum 3 years of experience in contracting and/or system and deal analysis
General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
Knowledge of Qlikview
Knowledge of SharePoint
Knowledge of SalesForce
Knowledge of ERP and CRM systems
Expert/Advanced Level Excel skills
Basic Microsoft Office skills Word Outlook OneNote
Strong verbal and written communication
Ability to think critically
Ability to adapt to change
Ability to problem solve with efficiency
Strong organizational and Time Management skills
Strong personal motivational skills
Ability to work with others in a Team environment as well as independently
Ability to work under pressure
Strong work ethic
Ability to multi-task
Strong Attention to Detail
Knowledge of Excel
Analytical Skills
Quick Learner

Responsibilities

Working closely with Sales, Contracts and Implementation/Service teams on pre and post-deal asset/deal change requests for Dispensing Customer Orders
Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
Process and coordinate all Lease Buyout Requests activities – system termination, RMA pick up and Cash Application
Analyze and process all executed Assignment Agreements based on revenue recognition rules
Coordinate post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
Review and release contract Customer Order Credits for compliance
Manage Cancelled Sales Order requests – escalation for approval, processing of transactions
Manage Equipment Confirmation transactions related to revenue recognition
Provide support for all Dispensing RMA requests
Manage incoming RMA requests for strategy, creation, processing and validation
Analyze data according to RMA protocol and provide results to Sales
Coordinate and create de-implementation timelines
Collaborate with logistics regarding physical pick up of equipment
Data Analysis to identify the population of contracts that require manual termination related to returns
Escalate exception return requests for approval
Communicate and properly set the expectation of when billing will cease for a return order
Support Field and Logistics with processing Move Forms (Review assets, Ensure site relationship, Submission)
Create quotes for reimplementation as needed for moves
Process Assignments