Customer Order Management

Millenniumsoft•Baltimore, MD

1d•Onsite

About The Position

Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution. This role requires a strong understanding of product/service features and their application in customer businesses, as well as standard business practices. The position involves addressing moderately complex issues with minimal supervision, communicating complex information about products and services, and recommending alternate products to meet customer needs. The individual will apply their knowledge and skills to a variety of standard activities, working with moderate guidance.

Requirements

Bachelor's degree required
2-4 years’ experience
Strong communication skills
Proficiency in Windows-based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i

Responsibilities

Expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.
Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses.
Demonstrates knowledge of standard business practices and procedures.
Performs tasks related to pre-sales service, order fulfillment and post-sales service.
Addresses moderately complex issues.
Resolves moderately complex customer issues with minimal supervision.
Communicates complex information on products and services.
Recommends alternate products to meet customer needs.
Applies knowledge and skills to a variety of standard activities.
Works with moderate guidance in own area of knowledge.