Customer Order Coordinator

Wawona Frozen Foods • Clovis, CA

8d • $18 - $25 • Onsite

About The Position

The Customer Order Coordinator is responsible for managing the customer order lifecycle from order receipt through shipment. This role ensures accurate order entry, inventory verification, production coordination, and timely customer fulfillment while serving as a key liaison between Sales, Customer Service, Production, Warehouse, Shipping, and Accounting. The Customer Order Coordinator works proactively to ensure customer expectations are met, inventory is available, and orders are fulfilled accurately and on time.

Requirements

• AA degree or equivalent preferred.
• 2+ years of customer service or order processing experience; experience in food manufacturing or foodservice strongly preferred.
• Proficiency with Business Central ERP (or similar systems) for order management and inventory lookup.
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, formulas).
• Strong communication skills and the ability to build positive customer relationships.
• Highly organized with strong attention to detail and accuracy.
• Collaborative, proactive, and comfortable in a fast-paced environment.
• Regularly required to sit, stand, walk, talk, and use a computer and phone.
• Occasionally lift up to 20 pounds.

Nice To Haves

• Food manufacturing experience is a plus

Responsibilities

• Receive orders
• Order entry
• Ensure product inventory
• Coordinate with scalehouse/warehouse
• Coordinate with outside transportation
• Coordinate with QA
• Coordinating fulfillment
• Confirm orders & changes to customer
• Managing backorders
• Manage contract balances
• Manage shipping docs
• Ensuring customer orders ship on time
• Notifying appropriate parties of short ships
• Data entry and report administration
• Ability to use a computer most of the day

Benefits

• Family-owned culture with strong values
• Opportunity to make an impact across multiple departments
• Stable, growing company in the food manufacturing industry
• Supportive leadership and teamwork-focused environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree